Resorts World Casino Reviews

• Resorts World Casino Monticello Reviews
• Resorts World Casino New York City Reviews
• Resorts World Catskills Casino Reviews

Aerial view of casino and pool area at Resorts World Las Vegas on the north Strip in Las Vegas Thursday, January 30, 2020. (Michael Quine/Las Vegas Review-Journal) @Vegas88s. Resorts World Sentosa Casino: Slot too tight. See 419 traveler reviews, 126 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. Located in Monticello, Resorts World Catskills Casino is a 1-minute drive from Resorts World Catskills and 11 minutes from Monticello Casino and Raceway. This 4.5-star hotel is 4.5 mi (7.3 km) from Holiday Mountain Ski and Fun Park and 12.7 mi (20.4 km) from Forestburgh Playhouse. Book the Resorts World Catskills Casino - Stay at this 4.5-star luxury hotel in Monticello. Enjoy free WiFi, free parking, and an indoor pool. Our guests praise the clean rooms in our reviews. Popular attractions Resorts World Catskills and Monticello Casino and Raceway are located nearby. Discover genuine guest reviews for Resorts World Catskills Casino along with the latest prices.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have read the response from Resort World Casino and would like to know who is this person and their title that answered the complaint because I never spoke with this person Yes I received my win//lose statement but the complaint was that my husband had not received his and that they would not release the statement to him if he came in person to pick it up Since then he received the statement weeks later waiting for them to mail it out causing an unnecessary inconvenience for us In trying to resolve the problem we received the rudest treatment from the [redacted] It seems to me that your establishment thinks it's ok to treat your customers however you see fit and that is not okWhat is the action taken against the [redacted] ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon [redacted] , We have received the RevDex.com complaint letter # [redacted] from customer [redacted] We responded to [redacted] and let her know that we mailed her win/loss statement on February **, We appreciate her feedback about our staff member and we will take it into considerationPlease let me know if you would like any additional information from us regarding this complaint Best regards, [redacted]

Revdex.com:At this time, my complaint, ID *** regarding Resorts World Casino New York City has been resolved--MAYBEI posted on their *** page twice and was contactedThey said they took my address off their mailing list but I have had no
outside confirmation
(By clicking 'OK', your complaint will be closed as Resolved.)
Sincerely,*** ***

Well I appreciate the help of the Revdex.com and understand your guide lines but overall I am still not pleased with this business and how they handled this situation. So, if you have to close this case then do so and thank you once again

Revdex.com:At this time, I have not been contacted by Resort World Casino New York regarding complaint ID ***.Sincerely,*** *** ***

Revdex.com:At this time, I have not been contacted by Resort World Casino New York regarding complaint ID [redacted].Sincerely,[redacted]

Good Afternoon [redacted],
We have received the Better Business.
Bureau complaint letter #[redacted] from customer [redacted]. We responded to [redacted] and let her know that we mailed her win/loss statement on February **, 2014. We appreciate her feedback about our staff member and we will take it into consideration. Please let me know if you would like any additional information from us regarding this complaint.
Best regards,
[redacted]

At the beginning of March 2018 I checked the slot machine which showed that I earned over 8,000 Tier Points for the year starting April 1, 2017!and ending March 31, 2018 which entitled me to an upgraded players card ???? from silver to gold status. I went to the reward desk and after checking the computer ???? they gave me a gold card good till April 30, 2018 for one month stating that I would have to come back during the month of April and they will give me a gold card good until March 31, 2019. When I went back on April 2, 2018 they said that I did not earn the 8,000 required points and downgraded me back to silver card. I showed them a photo that I took from a slot machine proving that I did in fact earn over 8,300 points and they said it was a mistaken When I protested to the supervisor she said that I was not the only one and that there were many others and that she would forward all the complaints about not upgrading our cards to the department that takes care of it. Every time I call Resorts World all I get is a recording and I can never get a live person on the phone. This is not the way to deal with their customers. I cannot even locate a number for the casino control commissioner if there is one.

I had 57361 when I checked 3739 shy of a black card. I also was robbed by resorts world casino nyc of my teir point and when ask I was threaten by Ricardo a very uneducated host at resorts world nyc. I was told by wileto that I only had 49000 which is not true . He also mentioned that the machine was counting the the points wrong. Yeah ok ???? wileto ( lies ) also they consolidated my win loss statement for taxes and it do not match my records. I erge I.r.s. And the gaming commission to look ???? into this b.s. ( amazing )move over mafia there is a new capo in town. Not to mention the wanna be gangster employees that live right in our community and think that the can violate business to costumer rights. Only if you give them tips then you good with them. It's called extortion and it's illegal. Will be contacting the queen district attorney , and abc7 really soon about this type of behavior from employees at resorts world casino nyc.

Revdex.com:At this time, I have not been contacted by Resort World Casino New York regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Resort World Casino New York has been resolved.
(By clicking 'OK', your complaint will be closed as.
Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have read the response from Resort World Casino and would like to know who is this person and their title that answered the complaint because I never spoke with this person. Yes I received my win//lose statement but the complaint was that my husband had not received his and that they would not release the statement to him if he came in person to pick it up. Since then he received the statement weeks later waiting for them to mail it out causing an unnecessary inconvenience for us. In trying to resolve the problem we received the rudest treatment from the [redacted]. It seems to me that your establishment thinks it's ok to treat your customers however you see fit and that is not ok. What is the action taken against the [redacted]?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I had a very bad day at resorts world casino a young black woman who works at the genting casino on the 1st floor had such a nasty attitude when I tried to get help from her. It got worse after she walked away and I told her she should not work here if she cannot deal with people. She turned and said something and I admit I called her the 'The B word'. She then told me to shut the 'F UP'. I was going to apologize for calling her a . but after her comment to me I made several complaints. Lets see how they handle that matter. Seriously they need to have a meet with their employees on how to conduct themselves. I personally believe if you don't like your job in customer service then go find another job.

OOPS! I forgot to put this information in she told me your luck that I don't do anything to you, Sounds like she was threatening me. Seriously this is the type of people they want to work for them and expect us to accept this behavior, I admit my wrong in what I said first but she should have know better, I always think if you have problems don't bring it to the work place.

My name is Mikiya Williams and I banned my self I went back a few months after and just got back tonight they didn't even check my id they just let me in I have a problem and they are not doing they JOBS THEY SHOULD HAVE ARRESTED ME THEY SHOULD BE PUNISHED AS WELL FOR NOT DOING THEY JOBS I NEED HELP PLEASE

This casino resorts world casino robs their costumer. Divvy window manager 1.5.1. The technical department are refusing to fix issues with the mechines ( vtl ) casino goers are putting thousands of dollars into slots machine and table games that the technical department claimed that were fixed , but have touch screen issues and a lot more issues. The whole entire management staff needs to be replaced. The managers cannot accept complains and find a solution to comfort the paying costumers. I erge lottery and the gaming commission to look into these complaints before it hits the evening news , which will lead to a class action against resorts world casino and lottery. I have over 500 signatures for these issues that are not being looked at by the gaming commission , since the staff at the casino are not taking complaints at this time.

Review: On Nov. * 2013, I called Resorts World Casino in regards to a concert being held there that evening. I was informed via the phone, tickets were available for purchase at the coat check. I drove to the casino and was informed by the employee tickets were on sale for $25. I informed her that tickets were $20 as the sign directly next to the window indicated. Tickets were $20 in advance and $25 at the door. As it was 11:30am and the concert did not begin until 9:00pm I was clearly not purchasing tickets at the door. She tried contacting a manager and was unsuccessful. I spoke to another manager at customer service who did contact the events manager who informed him that the signage 'at the door' meant the day of the event. I have spoken [redacted] my entire life and I do not remember learning that when you wrote the purchase price for tickets at the door meant the same as the day of. I am very unhappy as I was not expecting to purchase tickets for an additional $5.00 after driving from Long Island to Brooklyn. Had I been informed that the purchase price was going to be the same price as at the door I would have saved myself the 2hr drive there and back and made one trip in the evening. They need to be clear in their policy. One statement does not stand for the other. If you mean to say prices go up on the day of the event please state that. Not that the purchase price goes up at the door.Desired Settlement: I wish to be refunded the additional $5.00 per ticket which I purchased. I purchased 7 tickets so I wish to receive a refund of $35.00.
They must be clearer in their advertising
Consumer
Response:
At this time, I have not been contacted by Resort World Casino New York regarding complaint ID [redacted].
Sincerely,

Review: I was playing a slot game at the casino one day, when I ended up winning $71.48. When the voucher for the $71.48 was printed by the machine, the barcode was defective and the casino refused to pay me the allotted money. In order to solve the problem, I went to the cashier for assistance but they were unable to help me. They then referred me to the higher management who said that I would only be granted $25 for the voucher. I declined and wrote an e-mail explaining the situation to the casino itself, as advised by [redacted], but I never received a response. I shouldn't be held responsible for their faulty machines and technology.Desired Settlement: I would like to receive a $71.48 payment.

Review: I was gambling at resorts world casino and there was a misunderstanding involving a jacet that had been left on a chair for several hours. I was under the impression that it had been left ny someone and I did make a mistake and took the jacket. As soon as the lady came back and was looking for the jacket I admitted that I had taken it an retreived the jacket and gave it back. I was not allowed to explain my position and I was treated like a criminal. Three security guards got EXTREMELY aggressive with me calling me a drug addictand one even put her fingers in my face. As we were walking by other patrons they were saying this girl is a theif she is a theif. I honestly thought that the jacket was left by someone and my intention was not to hurt anyone. I was subsequently banned from the casino with no ability to defend myself. My players club card has nearly 30,000 points on it which translates into approximately $300. I do not think it is fair that they get to take that from me. Not only did they humiliate me and jump to untrue conclusions, they were extremely aggressive and made threatening remarks. I do do not feel that it is fair that I was treated in the manner that I was. I had the forsight to tape record what was going on on my cell phone and the behavior of these security guards was actually quite scarey and I felt very intimidated. I would like this incident to be investigated and I would like to appeal my expulsion from the casino.I admit that I made a istake by taking the jacket but I was under the impression that it had been left by someone as it was on the chair for several hours. As previously stated as soon as I found out that the woman was looking for it I told the security guards that I had it. If my intention was to steal the jacket I would not have returned to the room in which it was left.
I also had another incoident several months ago in which one of the machines malfunctioned and I was told by the slot employeee that I would be getting a refund totalling $330. After several hours I was told that it needed furthur review and they have concluded that I will not receive any money. I have asked repeatedly for something in writing which includes the explanation for why I was initially told I would get paid and then the situation changed.I have attempted to follow up on this situation and I have received nothing but unprofessional comments made specifically by [redacted] slot [redacted].Desired Settlement: I would like a refund for my cash with regards to the malfunction on the screen. REgarding the incident with the coat I would like the security guards disciplined and I would like to appeal my expulsion from the casino.

Review: On march ** at 2:57 pm, I had an emergency that I had to leave slot machine R09-13 for few seconds and had a person watch my machine. When I came back I realized the money had been taken out by someone. The amount was $449.35. I immediately reported this incident to the staff at the casino. They helped me set up the case and stated that they will track down the person via casino surveillance tapes and attempt to chase back the money taken. The staff refused to give me any form of proof or names so I can track this incident. Instead, the staff told me they will contact me via my phone number with the result in two weeks.
Now 3 weeks had passed, I made multiple attempts in calling the casino for the status of the case and did not get any answer from the casino. The representative either said they can not find the case or told me that they will call me back after looking thru their documentation of the case. I never received any of their call backs and realized it was a way for them to dismiss my complaint.Desired Settlement: I am asking the casino to perform their investigation of the case that was promised by them and provide the result to me.
Consumer
Response:
At this time, I have not been contacted by Resort World Casino New York regarding complaint ID [redacted].Sincerely,[redacted]

Review: How do I get MY address off of Resorts World Casino New York City mailing list? I have NEVER been there. I have NO intention of EVER going there. Someone else used MY address and I know they will sell this list! They say I have to come in. I WILL NOT go there--I don't have time for that and I never go to [redacted]. And of course I can't prove I'm the person named on the mail because I'm NOT. Then they want a NOTARIZED letter saying I'm the person I'm not! Why is a mailing list such a big deal? No other company has ever given me such a hard time and I call a lot of them because of mail to former residents of this house (from over 3 years ago!). The name on the mail is [redacted] and the street is spelled [redacted] instead of [redacted]. [redacted] does NOT live with me or in my house but she apparently gives out my address for mail.Desired Settlement: I want MY address removed from their mailing list.
Consumer
Response:
At this time, my complaint, ID [redacted] regarding Resorts World Casino New York City has been resolved--MAYBE. I posted on their [redacted] page twice and was contacted. They said they took my address off their mailing list but I have had no outside confirmation.
(By clicking 'OK', your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: I want my win/loss statement. I do not understand why I can not view or print it online. I do not understand why I can not pick it up at the resorts location. I asked for my statement on February *, 2016. I want to file my taxes because I need funds. I was told I would receive my win/loss statement in 5 to 10 business days. I called up Resorts twice to see if they can verify if my statement was in the mail, they said they can not verify this information. For a gambling institution to gain so much money how can you not keep track of this information. I called a second time and was told only the manager can look into my problem but none was available at the time so I left my number so some one can call me back. I sometimes use my Resorts card and sometimes don't because I feel they are tracking my card and make me loose sometimes. But regardless of this I spend thousands of dollars a year at this location, so I won't be ignored. Maybe this complaint will get their attention so I can receive a call back to see how long I have to wait for my statement or whether I'm able to pick it up at the Resorts location.Desired Settlement: I just need my paper work so I can file my taxes and recoup some of my gambling losses. And higher free plays on my card wouldn't hurt.

Resort World Casino New York Rating

Description: CASINOS

Address: 110-00 Rockaway Blvd, south ozone park, New York, United States, 11420

Add contact information for Resort World Casino New York

Resorts World Casino New York City is one of the state's newest gambling options, which opened just a few years ago in 2011. It is currently a 'Racino,' opening as an extension of the Aqueduct Racetrack. The Aqueduct is actually the 5th oldest horse track in the United States, and is is located across the Belt Parkway from JFK International Airport in Jamaica, Queens.

Unlike some other casinos in upstate New York and those in nearby areas like Atlantic City which offer full-fledged gaming, Resorts World only offers Virtual Lottery Terminals, which are essentially electronic scratch off tickets that are regulated by the state. They do also offer a few table games, but they are electronic and fully automated. Because the Aqueduct Race Track is in the same location as Resorts, you can obviously bet on horses or watch live races here.

Casino at Resorts World NYC

The casino at Resorts World is somewhat disappointing, especially if you are used to visiting places like Atlantic City or Las Vegas which utilize a Randomly Generated Number system. The 'slot machines' at Resorts do not use RNG's The great 88. (randomly generated numbers), but rather utilize a virtual lottery system. These machines appear similar to slots at first glance, but are essentially the same thing as buying a scratch off ticket.

The casino floor here does feature many popular electronic games made by brands like Ballys and IGT, even though they utilize a lottery system which is different from what you would normally see on these types of machines. This can offer some excitement if you happen to be in the area. If you do not live close-by, it might do you well to consider driving the extra few miles to Atlantic City, especially if you enjoy table games like Blackjack, Paigow, Poker etc.

Craps place bets payouts. One of the benefits (depending on who you are) is that this casino is 100% smoke-free. This is a nice change if you are someone like myself who does not smoke, considering most casinos in other parts of the country can get pretty smoky. Resorts World Casino does offer two fairly large gaming floors, which includes one high-limit room on the 2nd floor in the 5th Avenue Club. Other than the high limit room, the slot machines here generally range from 1¢ to $100.

All in all, Resorts has over 3,000 electronic games which includes all the popular slots like Wheel of Fortune and Triple Double Diamonds as well as video poker, virtual craps, virtual baccarat and other popular table game variations. In my personal opinion, it is more exciting to play these games with a live dealer vs a virtual machine like those at Resorts. In recent years there have been some rumors that Resorts is seeking to expand into offering table games, but nothing has been made official yet. It goes without saying that there are no poker tables here.

Racetrack at the Aqueduct

Resorts World Casino exists today all because of the Aqueduct Racetrack. The Aqueduct is the 5th oldest horse track in the United States, opening in 1894 and it is also the only horse racing track located within the New York City Limits. It is one of the most historic tracks in the country, and offers a thoroughbred dirt racing track. When you are on the gaming floor of Resorts World Casino, you can walk right out any of the back doors and be right on the racetrack. This can be an exciting and cheap source of entertainment if you want to take a break from playing slots and electronic games. The Aqueduct Racetrack is fairly nice and well maintained, and it offers over 200 days of racing each year.

Traveling to Resorts World Casino

One of the major draws regarding Resorts World Casino in Jamaica, is the ease of transportation. New York City is known as having one of the most comprehensive public transportation systems in the world, and Resorts World is no exception. Many buses (both shuttles and standard buses) run to and from Resorts, with service running from many popular areas of the city. You are also able to get here via the LIRR, NYC Subway and the daily shuttle bus that runs from Sutphin Blvd and Archer Ave. You can learn more about transportation options here.

Restaurants and Bars at Resorts World Casino

Resorts World Casino offers several options in regards to restaurants and bars. The most popular and eye-catching bar you'll find here is Bar 360, which is located in the center of Times Square Casino and includes a massive television screen with live bands performing nightly. The television is actually the largest in Queens, and is a great place to watch sports games. Bar 360 features video poker machines at each seat, which if you are actively playing, you can get free drinks.

Aside from the popular Bar 360, Resorts World Casino also offers several dining options. The most popular of which includes the food court which features several options from burgers to asian food and popular chains like Starbucks and Subway. Aside from the food court, there is also a RW Prime Steakhouse & Wine Bar for those with more expensive taste. Compared to other large casinos, Resorts has a somewhat underwhelming offering of restaurants and bars.

Hotel at Resorts World

Though the name is somewhat misleading, there is not an actual hotel or resort at Resorts World Casino. Because it is essentially located next-door to JFK International Airport, there are hundreds of hotel options you can choose from nearby on or near the Belt Parkway. Needless to say, there are not any spa options or pools here either. This is somewhat disappointing considering that is pretty standard, but considering Resorts is a Racino, it is not too surprising.

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